FAQ

When should I place my order?

We recommend placing your order as soon as possible.

What if I need to make changes to my order?

Additions are welcome as long as we have the equipment available. Changes must be made two days in advance of delivery/ will call date.

What is your cancellation policy?

To avoid any cancellation fees, we strongly suggest that you make your changes at least a week in advance. A 25% restocking fee will occur for items cancelled three days prior to delivery/ will call. 50% if items have already been pulled. 50% restocking fee will apply, in addition to a delivery fee, if order is turned away or cancelled during the delivery process.

What type of payment do you accept?

We accept VISA, MasterCard, Discover, cash, personal and business checks. We DO NOT accept American Express.

What are your showroom hours?

We recommend that you make an appointment to see the showroom. We are in and out of the office all day and don’t want to miss you.

Do you charge for delivery?

Yes we do. The delivery charge is based on the city we are going to. The cost is a round-trip fee. There is also an additional fee for deliveries with stairs or elevators.

Can I pick up the rental items myself?

Yes, you have the option to “will call” your rentals items. We are happy to assist you load the items into your vehicle, although the risk and responsibility for protection of our equipment and your vehicle is yours. Our will call hours are in between 9-10 am unless otherwise stated.

Do you have a minimum order for delivery?

No we do not. Our delivery is based on the city we are delivering to not the quantity of items ordered.

Do your drivers set up the equipment?

Our drivers will set up the rental equipment only if a set up has been paid for and discussed with one of our rental coordinators in advance. They will NOT set up items upon delivery at the customer’s request. Items that can be set up are chairs, tables, bistro lights, sound systems, dance floor, stage, tents, and umbrellas. We do NOT set up linen, china, glassware, or flatware.

Am I responsible for washing dishes, silverware, glassware and linens?

We require that all items be rinsed free of food and be placed in their appropriate containers. Do not place used linens inside a plastic bag as this will cause them to mildew.

What if items are damaged or go missing?

Any damaged or missing items will incur in a full replacement charge and is yours to keep.

What if items are returned late?

Any items returned after the return date stated on the invoice will continue to accrue rental fees until returned.